New national resource hub for volunteer managers


Media Release

Volunteering Australia has launched an online Volunteering Resource Hub to help anyone who helps manage, lead or coordinate Australia’s almost six million volunteers.

This Resource Hub is coming at a critical time, as the volunteering sector is still struggling with the impact of COVID-19.[i] Volunteering Australia’s Re-engaging Volunteers and COVID-19research shows that nearly three quarters (72%) of volunteer programs are not fully operational.[ii]  Out of the 600 respondents to this survey, over half (56%) said their organisations needed more volunteers, with four out of ten (41%) finding it difficult to re-engage or recruit volunteers.

The Resource Hub includes over 350 relevant, useful and accessible resources including policies, procedures, tools, videos, templates, guides, research and factsheets.

Volunteering WA CEO Tina Williams said the online Volunteering Resource Hub comes at a critical time for volunteer involving organisations (VIOs) after a challenging year.
“The shared knowledge, insight and expertise within the volunteering sector is invaluable, and we are thrilled to have been involved in creating this vital resource to support volunteer involving organisations across Western Australia.” 

A working group of representatives from across the volunteering sector in Australia helped guide the Resource Hub’s design, and over 20 volunteer management professionals reviewed, checked and tested its design, functionality and usability. This Resource Hub has been designed for the sector by the sector.

The Volunteering Resource Hub is an initiative of Volunteering Australia, funded by the Australian Government Department of Social Services. It brings together useful, evidence-based and current best practice resources to support effective volunteer management across Australia.

These resources will help volunteer managers, experienced or new, embrace the National Standards of Volunteer Involvement in their everyday practice. The standards, recognised as best practice in Australia, are designed to help benchmark practice; better attract, manage, recognise and retain volunteers; manage risk and safety; and improve the overall volunteer experience.  

The resources cover topics such as volunteer support, development and recognition. Resources on topics relevant to the current environment volunteering is facing are also included – topics such as re-engaging volunteers during COVID-19, managing the mental health and wellbeing of volunteers and recruiting younger volunteers. The ‘Re-engaging Volunteers and COVID-19’ research showed that these are some of the barriers that volunteer involving organisations face in re-invigorating the sector.

Volunteering Australia CEO, Mark Pearce, said it was evident that volunteering needs extra support if it is to be reinvigorated in the wake of COVID-19.  “Volunteers are needed more than ever to ensure economic recovery and social stability. Although volunteering is time freely given, enabling volunteering is not free. Volunteers need managers to induct, train, lead, guide, recognise and support them to continue their invaluable contribution to Australian communities. This Resource Hub will help volunteer leaders carry out this vital work.”

“It is vital for all of us to work together, share our collective knowledge and re-imagine how we can better support Australia’s diverse, dedicated and invaluable volunteers. This Resource Hub will be one step towards helping achieve that,” Mr Pearce said.

The Volunteering Resource Hub can be accessed at


[i] The Australian National University, ANU Centre for Social Research and Methods (commissioned by Volunteering Australia), May 2020, The Experience of Volunteers during COVID-19. During the height of the COVID pandemic in 2020, two out of three volunteers (65.9%) stopped volunteering, equating to an estimated loss of 12.2 million hours per week.

[ii] Volunteering Australia, February 2021, Re-engaging Volunteers and COVID-19’.A survey of 584 volunteer involving organisations on their experience engaging volunteers in the wake of COVID-19.